Frequently Asked Questions

THE SLATE STANDARD — ORDER CONFIDENCE GUARANTEE. Covers order accuracy, fulfillment, shipment, arrival condition, and support/resolution. It does not cover biological effects, research outcomes, purity, sterility, safety, efficacy, or human or veterinary use. Supported loss, theft, non-delivery, transit damage, wrong-item, or wrong-quantity claims are resolved under the Slate Standard at no added fulfillment charge where applicable. The final resolution is confirmed by support after reviewing the order record, available carrier evidence, inventory, payment status, and applicable law. See the full conditions.

Chemical reagents supplied for research, laboratory, analytical, and development purposes only. They are not drugs, not dietary supplements, and not food, and they are not intended for human or veterinary use of any kind.

Qualified researchers 21 years of age or older, purchasing for laboratory research use. At checkout you are asked to certify this. That certification is recorded with your order.

A COA is a third-party laboratory report documenting the submitted sample's identity, purity, or other reported characteristics. Available COAs are published by product and formulation in the COA Library. Current vial labels do not carry supplier lot or batch numbers, so Slate does not represent these COAs as verification of an individual vial.

No. Slate Supply Co does not provide usage instructions, dosing guidelines, reconstitution protocols, or any advice regarding the application of our products. We are glad to answer questions about chemical identity, available laboratory documentation, storage, and handling.

Sealed, at laboratory freezer temperatures, protected from light, moisture, and excessive heat. Handle using standard laboratory safety procedures. Specific storage conditions are listed on each product page.

Free two-day U.S. shipping is automatically applied to orders with a product subtotal of $200 or more. Below $200, rates are based on vial count and shown before checkout — 15 for 1–5 vials, 25 for 6–20 vials, 40 for 21–and above vials. Eligible Las Vegas, North Las Vegas, and Henderson addresses may choose fixed-price local delivery, and Las Vegas-area customers may choose free pickup / meetup. Full detail on the Shipping Policy page.

Our pricing reflects a lean, online operation, straightforward product presentation, quantity-based purchasing, and payment methods that avoid adding high-risk card-processing costs to every order. We focus spending on inventory, protective fulfillment, and publishing available laboratory documentation.

Yes — 10% off when you order 3 or more vials. It is applied automatically at checkout and shown as a separate line in your order summary.

We do not accept returns of delivered product, because storage and handling after delivery cannot be verified. Every shipment is covered at no additional charge for loss, theft, non-delivery, transit damage, and shipping errors. For a supported claim, the order is resolved under the Slate Standard after review. See the Refund & Return Policy.

Email info@slatesupplyco.com within 72 hours of delivery with your order number and photos. Contact us before disputing a charge if practical so we have an opportunity to help; contacting us is not a waiver or prerequisite to bank, card, or statutory rights.

No. We ship within the United States only and we do not export.

Enter your order number at /order. Tracking is also emailed when a carrier order is marked dispatched; label creation alone is not proof of carrier possession.

After your order is delivered, visit the verified reviews page and enter the order number and email used at checkout. Reviews may cover ordering, communication, packaging, delivery, and access to laboratory documentation. Please do not include human use, administration, dosing, reconstitution, medical outcomes, or product efficacy.

We collect only what is needed to fulfill your order and we do not sell or rent your information. See our Privacy Policy.